The function They offer two different services for the customers in Germany, Austria and Switzerland. Your workingplace will be Maastricht city! Roadside Assistance Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. This position is also for normal daily hours available! Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system.
In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible. Customer Service The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints. All inquiries and complaints are handled by telephone, mail, fax or e-mail.
You are responsible for after-sales service issues, technical and product topics and general company related inquiries. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
USG People The Netherlands
- 2300 - 2300 p/m