For our client in Eindhoven we are looking for a student who is available for at least 16 hours a week as a Dutch and German-speaking customer service representative for the webshop. The working hours are between 08.00-18.00. You perform the following activities: You speak to customers via telephone, chat, mail and social media; You do not just say ''no'', but always investigate what possibilities there are; You advice customers on the purchase of the products;
You follow the reviews that customers post on the internet and respond to this if necessary; You indicate improvements for product content in response to customer questions; You handle returns and process them in the system; You delve into the existing products, and stay informerd of all new products, you share this knowledge with our customers. The vacancy is for at least 16 to a maximum of 40 hours per week.
You need to be available on Monday and/or Tuesday at least.
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